Now you have the chance to become one of the key players as Riksbyggen establishes its 1st line support to create an even better experience for their 2,500 employees.

You will contribute to increasing control, quality, and proximity, where you will have a stable role primarily in a Microsoft-based environment with good development opportunities. Apply today - we apply rolling selection!

ABOUT THE POSITION

As a 1st Line Support Technician, you are Riksbyggen's face to the outside and the first contact for our users. You are responsible for providing quick and effective support, troubleshooting technical issues, and ensuring a high level of service. The role means you are an important part of building their new internal IT support function and contribute to a stable and user-friendly IT environment.

You are offered

A unique opportunity to help build their new internal 1st Line IT support function.
You will have good development opportunities in a complex technical environment and a stable role as a hired consultant with ambitions for employment.
We value service mindset, teamwork, and curiosity about technology.

JOB RESPONSIBILITIES

The role involves handling incoming cases through various channels, performing basic troubleshooting and technical support to ensure a functioning IT environment for their users. You will be a key player in shaping and delivering a high-quality internal support service. The role is perfect for you who have worked 6–12 months in a Service Desk and now want to take the next step in a broad and exciting environment.

Troubleshoot clients (Windows, macOS) and network issues at the user level.
Manage user accounts in Active Directory and EntraID.
Provide support for M365 applications such as Outlook, Teams, OneDrive, and SharePoint.
Troubleshoot printers, conference rooms, and other peripheral equipment.
Register, prioritize, and resolve incoming cases via phone, email, and JIRA.
Contribute to and update their knowledge database and documentation.
Assist with basic hardware troubleshooting for computers and mobile devices.

WE ARE LOOKING FOR YOU WHO

Has experience troubleshooting Windows and MacOS clients.
Has experience with M365 (Outlook, Teams, OneDrive, SharePoint) at a basic level.
Experience with Active Directory/Entra ID management.
Good familiarity with ticketing systems (JIRA or equivalent).
Basic hardware troubleshooting (computers, monitors, network at the user level).
Troubleshooting printers, conference equipment, and iOS/Android devices.
Strong communication skills and communicates fluently in Swedish both verbally and in writing.
Ability to work 100% onsite and with shift work (07:00-18:00).

It is a merit if you have

Basic knowledge of Intune.
Understanding of networks (DNS/DHCP) at the user level.
Knowledge of MFA, VPN, and RDP.
Experience with onboarding/offboarding flows.
Experience working with external suppliers.
Basic Powershell skills.
Experience from larger organizations.
IT-oriented high school education or equivalent.
Relevant certifications.

To succeed in the role, you have the following personal qualities:

Helpful
Goal-oriented
Social
Organized

We see that you who are applying for the position are service-oriented and pedagogical, take responsibility and drive issues to resolution, are structured and meticulous in documentation, and have good prioritization skills. You work independently but also collaborate well with others.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We apply rolling selection and will take down the ad when enough candidates have reached the final stages of the recruitment process. When applying, a CV is requested. We do not use cover letters as a selection method and therefore do not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the position and promote equality, diversity, and a fair recruitment process.